Travel Troubleshooter: Why won’t my travel insurance cover me?

Dear Travel Troubleshooter: I recently flew to New Zealand and back. I purchased a travel-insurance policy through AXA Assistance USA. On my return flight from Christchurch, New Zealand, to San Diego via Auckland and Los Angeles, the Jetstar Airways flight took off more than an hour late because of operational problems. I missed the flight from Auckland to Los Angeles and my final connection to San Diego.

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